Hubbard Heating and Plumbing, Inc.

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Our Service Call Survey

Where Quality is in the Experience


Service Date:
Name:(optional)
Rate your experience: scale of 1-10	(10 is Best)
Dispatcher:
Did we schedule the appointment at your convenience?:	Yes No
Did we keep you informed of the schedule?:	Yes No
Did the technician arrive in the promised time frame?:	Yes No
Did we discuss payment options with you, including our one year service contract?:	Yes No
Were we polite and courteous?:	Yes No
Did we address your concerns?:	Yes No
Did we fulfill every promise we made?:	Yes No
Comments:
Technician:
Neat and professional appearance?:	Yes No
Did we wear shoe covers if necessary?:	Yes No
Did we clean the work area to your satisfaction?:	Yes No
How would you rate our technical knowledge?: 1-10	(10 is Best)
Did we quote you the repair cost prior to performing the work?:	Yes No
Did we offer you suggestions to improve you system?:	Yes No
Comments:
Overall Performance:
Was our office staff friendly & efficient?:	Yes No
Was the overall experience stress free?:	Yes No
How would you rate the quality of our company?: 1-10	(10 is Best)
Will you use us again?:	Yes No
Would you recommend us to your friends, family and neighbors?:	Yes No
Comments: